Question 1

What types of heat pumps do you offer for distribution?

Accepted Answer

We offer a full range of heat pumps, including:

Air Source Heat Pumps (ASHP)

EVI (Enhanced Vapor Injection) Heat Pumps for cold climates

R290 and CO₂ Heat Pumps using natural refrigerants

High-temperature heat pumps (steam up to 150°C)

Swimming pool heat pumps

Each product line is available in monobloc or split types.

Question 2

What is the minimum order quantity (MOQ) ?

Accepted Answer

1 units

Question 3

Do you provide OEM or private labeling?

Accepted Answer

Yes. We offer OEM/ODM services, including:

Logo printing

Custom packaging

Question 4

Do you offer technical training and support?

Accepted Answer

Yes. We provide:

Online and on-site training for sales and technicians

Detailed installation manuals and wiring diagrams

Troubleshooting guides

Remote video support during first installations

Question 5

How fast is delivery?

Accepted Answer

Standard models: 1–15 working days

Custom OEM orders: 20–35 days, depending on specifications and order size

All units are tested and packed according to export standards.

Question 6

Do you supply spare parts and after-sales service?

Accepted Answer

Yes, we maintain a full inventory of:

Compressors, PCBs, sensors, valves, fans, etc.

Standard parts delivery within 3–7 days

Long-term after-sales support with a dedicated service team

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