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FAQ

  • Q * What is the normal production lead time?

    A

    Lead time depends on the model, quantity, season, customization and certification requirements. Standard products are usually faster than OEM or engineered industrial systems. We confirm the estimated production schedule with each quotation and recommend that distributors plan seasonal inventory in advance.

  • Q * What marketing support do you provide to distributors?

    A

    Available support may include product catalogues, specifications, product images, videos, case studies and editable sales information for the agreed models. For OEM partners, branded materials can be discussed. Local advertising costs and campaign responsibilities should be agreed separately.

  • Q * Do you provide product and technical training?

    A

    Yes. Remote product training can be arranged for distributor sales and technical teams, covering product positioning, model selection, basic system design, installation considerations and troubleshooting. The training scope depends on the agreed product range and the team’s technical level.

  • Q * Can Leomon help distributors select models for customer projects?

    A

    Yes. Our engineers can assist with model selection after the distributor provides complete project data. This may include heating load, water temperatures, ambient conditions, operating hours, power supply and system drawings. The distributor remains responsible for verifying local installation conditions and regulatory compliance.

  • Q * Can you support tenders and large projects?

    A

    Yes. For qualified opportunities, we can provide technical data, selection support, drawings and other available documents needed for project evaluation. Tender requirements should be sent early because customized documents, testing or certification may require additional time and cost.

  • Q * What certificates are available for your heat pumps?

    A

    Certificates differ by model, refrigerant and destination market. Please tell us the required product series and country so we can confirm which existing certificates and test reports are available. Distributors should not assume that one certificate covers every model or local regulation.

  • Q 如何与我们取得联系?

    A

    可通过填写Contact Us表单与我们取得联系

  • Q * Can you support certification required in our country?

    A

    We can discuss technical documentation, samples and factory cooperation for local certification. Responsibility, cost, ownership and validity of the certificate must be agreed before the process begins. Certification feasibility also depends on the selected model and local requirements.

  • Q * Why should distributors partner with Leomon?

    A

    Leomon offers a broad heat pump range for residential, commercial and industrial applications, including swimming pool, sanitary hot water, high-temperature and CO₂ solutions. We support distributors with product selection, technical documentation, OEM options and after-sales assistance. Our aim is to build stable, long-term cooperation rather than complete only one-time sales.

  • Q * What warranty do you provide to distributors?

    A

    Warranty terms depend on the product series and contract. The warranty generally covers confirmed manufacturing defects under proper installation, operation and maintenance; consumables, incorrect installation and external system problems are normally excluded. The exact period and claim procedure will be stated in the sales agreement.

  • Q * What types of partners are you looking for?

    A

    We welcome cooperation with heat pump distributors, HVAC wholesalers, renewable-energy companies, engineering contractors, boiler replacement specialists and companies with local installation or service capabilities. Experience in heating, cooling, hot water or industrial energy-saving projects is preferred.

  • Q * Do you supply spare parts for distributors?

    A

    Yes. We can provide recommended spare-parts lists based on the models and order quantity. Distributors with local service capability are encouraged to keep essential parts in stock to reduce customer downtime. Spare-parts policy, pricing and shipment method can be agreed with the initial order.

  • Q * Which markets are open for new distributors?

    A

    Market availability depends on the country, region, product category and our existing cooperation arrangements. Please tell us your target territory, sales channels and product interests. We will review the market and confirm the available cooperation options.

  • Q * How are technical problems and warranty claims handled?

    A

    The distributor should first collect the model, serial number, operating data, photos, videos, alarm codes and installation information. Our technical team will help diagnose the issue remotely and confirm the appropriate solution. If a manufacturing defect is verified, the remedy will follow the agreed warranty terms.

  • Q * Do you appoint exclusive distributors?

    A

    Exclusive distribution may be discussed after both parties establish a reliable sales record and agree on the territory, product scope, annual target, marketing plan and service capability. We normally recommend beginning with non-exclusive cooperation so both sides can evaluate market potential and working efficiency.

  • Q * How can we become a Leomon distributor?

    A

    Please send your company profile, website, target country or region, current product lines, sales channels, technical service capability and estimated annual demand. Contact Kelly at kelly@lnashp.com or WhatsApp +86 152 1555 4137. We will review your information and discuss suitable products and cooperation terms.

  • Q * Do you provide territory or project protection?

    A

    Territory or registered-project protection can be discussed according to the cooperation model. For project protection, distributors should submit verifiable project information before quotation or technical support is provided. The applicable protection scope and validity period should be confirmed in writing for each case.

  • Q * What are the requirements to become a Leomon distributor?

    A

    We normally evaluate the partner’s company background, target market, sales channels, HVAC experience, technical or service capability and expected annual sales. Please send your company profile, website, covered territory, current product lines and proposed cooperation plan for review.

  • Q * What heat pump products can distributors purchase from Leomon?

    A

    Our range covers air-source and water-source heat pumps for space heating, domestic and commercial hot water, swimming pools and industrial processes. We also offer high-temperature and CO₂ solutions for suitable projects. Available specifications vary by market and application, so we recommend selecting an initial product range rather than promoting every model at once.

  • Q * Can you help us choose the right products for our local market?

    A

    Yes. We can recommend a starting product portfolio based on local climate, common applications, electricity supply, regulations, price level and your sales channels. Please share your target customer groups and competing brands so that we can suggest suitable models and positioning.

Leomon Technology is a leading manufacturer and innovator in the field of high-performance heat pump solutions, specializing in air source, EVI, R290, CO₂, and high-temperature heat pumps for residential, commercial, and industrial applications.

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